PrivacyShippingAbout & ReviewsContact AnnPostage & Returns


Postage policy

The price you see on the item page is the price you pay* - no nasty surprises of 'hidden' P&P added at  checkout.  Plus, often on multiple orders - there will be a postage refund - (see  # below for details)

Customers outside mainland UK please use Contact Ann to ask for a quote

# Sometimes, on multiple orders, there is a saving on postage costs when packed together - when this happens it is my policy to refund the difference - usually after delivery has been achieved. Please keep your paypal long enough for this to be done.

Customers living outside Mainland UK -  please go to Contact Ann to request information on delivery prices for international destinations - thank you

Overseas customers  who wish to pay with any currency other than the British pound must Contact Ann stating the order and asking for a Payment Request to be sent which will handle the currency differences

Returns policy.

I am happy to accept returned goods with full refund in the following cases:

  • Physical Goods which differ substantially from those described

 and with refund of value of goods, excluding return postage, in the following cases:

  • Unused, undamaged, unwanted items - in original packaging, if appropriate, (except personalised items) as per Consumer Contracts Regulations / distance selling 2014

Return postage is non-refundable. Goods must be returned including the RMA, using a proof of postage or signed-for delivery system and must arrive in good order before refund is made.  

Downloads, once sent,are exempt from this returns policy under the regulations  (see Downloading agreements).

Please note: for any refund it is essential that you keep your  paypal account open.

Before you return your goods, contact AnnMade to obtain a Returned Materials Authorisation (RMA) number, this is to ensure we know we are expecting a package.

Return any items to

St. Dominick
PL12 6TR

Returned items will not be accepted without an RMA number (see above)

Please be sure to enclose with the item  a note with your name, address, reason for return and your RMA number